Terms of Service

Havenli Terms and Conditions
Last Updated: June 2026IntroductionThese Terms and Conditions ("Terms") govern your use of Havenli ("Havenli," "we," "our," or "us").Havenli provides text-message-based technology assistance, scam awareness guidance, suspicious message checks, account support, and general device support for older adults and families.By using Havenli, texting Havenli, requesting a login code, starting a free trial, or subscribing to a Havenli plan, you agree to these Terms.If you do not agree to these Terms, do not use Havenli.---Description of ServiceHavenli is an SMS-based assistance service designed to help users with general technology questions, suspicious message checks, simple troubleshooting, account-related questions, and step-by-step digital guidance.Havenli may help with topics such as:- Phone, tablet, computer, TV, and app questions
- Suspicious texts, emails, links, pop-ups, and alerts
- Basic account and service questions
- General technology troubleshooting
- Step-by-step guidance for common digital tasks
- Scam awareness and safety guidanceHavenli is intended to provide general educational and informational assistance. It is not a replacement for professional advice.---SMS CommunicationsHavenli provides SMS-based service messages and conversational support.By texting START to Havenli at 352-758-8808, requesting a login code, starting a free trial, or subscribing to a Havenli plan, you consent to receive SMS messages from Havenli.Messages may include:- Conversational support
- AI-generated responses
- Login codes
- Account notifications
- Service updates
- Trial reminders
- Billing and subscription notices
- Usage notifications
- Customer support messagesMessage frequency varies based on your activity, account status, and subscription plan.
Message and data rates may apply.
You may reply HELP for help.
You may reply STOP to opt out.
After opting out, you may reply START to resubscribe.Opting out of SMS messages may limit or prevent Havenli from providing text-based services.We do not sell, rent, or share SMS opt-in consent, phone numbers, or mobile information with third parties or affiliates for marketing or promotional purposes.Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.---User ResponsibilityYou must be at least 13 years old to use Havenli. By using Havenli, you confirm that you meet this requirement.You are responsible for how you use Havenli and any decisions you make based on Havenli responses.You agree not to use Havenli to:- Break the law
- Harass, abuse, threaten, or harm others
- Send spam or abusive messages
- Submit false, misleading, or harmful information
- Attempt to bypass usage limits or security controls
- Send highly sensitive personal information by text
- Misuse the service in a way that harms Havenli, other users, or third-party providersYou should not send sensitive information by text message, including Social Security numbers, banking passwords, credit card numbers, full account numbers, government identification numbers, or sensitive medical records.---AI and Automated ResponsesHavenli uses artificial intelligence to help generate responses. AI responses are processed using third-party AI service providers. These providers receive message content only as needed to generate a response.AI-generated responses may occasionally contain errors, incomplete information, outdated information, or misunderstandings.Havenli does not guarantee that any message, link, phone call, website, email, app, or request is safe or unsafe.Havenli provides general risk-awareness guidance only.You should independently verify important decisions, especially those involving:- Financial matters
- Medical concerns
- Legal matters
- Government requests
- Emergency situations
- Account securityIf you are unsure about something important, do not click links, do not share codes or passwords, and contact the company, agency, or service directly using official contact information.---No Professional AdviceHavenli does not provide legal, medical, financial, tax, insurance, emergency, or professional advice.Information provided by Havenli is for general informational and educational purposes only.You should consult a qualified professional for advice specific to your situation.---Emergency SituationsHavenli is not an emergency service.Do not use Havenli for emergencies.If you are in danger, need urgent help, or have a medical, safety, or security emergency, call 911 or the appropriate emergency service immediately.---Accounts, Trials, and SubscriptionsHavenli may offer free trials, paid subscriptions, usage limits, and plan-based access.Plan features, prices, usage limits, and availability may change over time.Some plans may include monthly message limits, daily message limits, or other usage restrictions.If you reach a plan or trial limit, Havenli may pause service until your limit resets, your trial converts or renews, or you choose a paid plan.---Billing and PaymentsPaid subscriptions are billed through third-party payment processors such as Stripe.Havenli does not ask for full credit card numbers, banking passwords, or sensitive payment information by text message.All payments should be completed only through official Havenli payment or account links.By subscribing to a paid plan, you authorize the applicable payment processor to charge your selected payment method according to the plan you choose.---Cancellation and RefundsYou may cancel your subscription at any time using Havenli's account or billing tools.Canceling a subscription generally stops future billing but does not automatically refund past payments.Havenli may review refund requests on a case-by-case basis. Refunds are not guaranteed.For questions about cancellations or refunds, contact us at [email protected].---Service AvailabilityHavenli may not always be available.Service may be interrupted, delayed, limited, or unavailable due to:- Carrier issues
- Messaging provider issues
- Internet or hosting issues
- Maintenance
- Technical problems
- Security concerns
- Third-party service outages
- System updatesHavenli is not responsible for delayed, blocked, failed, or undelivered messages caused by carriers, mobile providers, third-party platforms, or technical issues outside of Havenli's control.---Third-Party ServicesHavenli may rely on third-party providers for messaging, AI processing, payments, hosting, databases, analytics, security, infrastructure, and other service functions.Havenli may also refer users to third-party websites, apps, companies, agencies, or services as part of general guidance.We are not responsible for third-party websites, apps, services, policies, security, accuracy, availability, or actions.---Intellectual PropertyHavenli's name, brand, content, design, systems, workflows, software, and related materials are owned by Havenli or its licensors.You may not copy, modify, resell, reverse engineer, or misuse Havenli's materials or service without permission.---Disclaimer of WarrantiesHavenli is provided on an "as is" and "as available" basis.We do not guarantee that Havenli will be error-free, uninterrupted, secure, accurate, complete, or available at all times.We do not guarantee that Havenli will detect every scam, unsafe link, fraudulent message, technical issue, or security risk.---Limitation of LiabilityTo the fullest extent permitted by law, Havenli is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of data, loss of money, loss of profits, service interruptions, device issues, account compromise, or decisions made based on Havenli responses.Your use of Havenli is at your own risk.---TerminationWe may suspend, restrict, or terminate access to Havenli if we believe a user has violated these Terms, misused the service, created security concerns, failed to pay for a subscription, abused the service, or used Havenli in a harmful or unlawful way.---PrivacyYour use of Havenli is also governed by our Privacy Policy.Please review the Privacy Policy to understand how we collect, use, share, and protect information, including your rights as a California resident under the CCPA.---Governing LawThese Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Florida.---SeverabilityIf any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.---Entire AgreementThese Terms, together with the Havenli Privacy Policy, constitute the entire agreement between you and Havenli regarding your use of the service and supersede any prior agreements or understandings.---WaiverHavenli's failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.---Changes to These TermsWe may update these Terms periodically.Updated versions will be posted with a revised "Last Updated" date.Your continued use of Havenli after updates means you accept the updated Terms.---ContactQuestions about these Terms may be directed to:[email protected]